Mystery Shopping Calls

By completing and submitting this form, you are authorizing Applied Concepts, Inc. to place and record a series of three mystery shopping phone calls into your dealership for purposes of evaluating phone skills only.

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Applied Concepts, Inc. has worked with over 6,000 dealerships for over 30 years strengthening the inbound and outbound uses of the phone for sales, service, parts and reception. Utilizing our inbound phone skills training series, Power Phone-Ups, sales consultants will set more appointments from phone ups, service advisors will set more customer pay appointments and parts counter people will sell more parts while creating lead opportunities for service.

With Applied Concept's outbound phone skills training, sales consultants will convert more Internet leads into appointments, bring unsold floor traffic back in, create referrals and bring back orphan owners and lease returns. Service advisors will better deliver the bad customer pay news when more problems are uncovered.

CONTACT INFO
Applied Concepts Inc.
45 Skyline Drive, Suite 1001
Lake Mary, FL 32746

Phone: 407-333-7300
Toll Free: 800-393-2277
Fax: 407-333-8906
eMail: CLICK HERE

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